Sales and Customer Executive Fill in the application form to apply for this opportunity..

The Sales and Customer Executive is responsible for interacting with MAPFRE customers and effectively responding to their sales and customer service requirements– whether these are made face-to-face, by telephone or through electronic mail - in a successful and professional manner to satisfy the customer and hence maintain a good image for MAPFRE MSV Life and reach the sales and servicing objectives of the Company.

Main Duties:

Assists in the servicing of walk-in customers, including intermediaries, which includes but is not limited to the following:
Updating and amending client details as and when appropriate
Providing product information to clients and responding to their queries.
Promoting new products
Providing quotations for a new policy and completion of necessary paperwork if sale is concluded
Administers a policy’s process as appropriate with regards to surrenders, maturities, payment of death benefits, revised Estimate Maturity Values, top-ups, switches, valuations of Unit Linked policies, payment of premiums.
Handling all calls and electronic mails from MSV life clients.
Handling of customer complaints received at Regional Offices and seeking resolution thereof; referring unresolved complaints internally through the established channels.
Processing of customer requests by amending the customer / policy records accordingly, issuing, and sending the appropriate paperwork.
Applies, where so delegated, discretionary authority to mitigate a serious customer relationship breakdown situation by offering redress compensation.
Servicing of customer enquiries on the phone and by email, in a similar way to walk-in customers.

Experience & Qualifications:

Minimum year’s experience. 1 year
Reading for a tertiary qualification or a professional qualification Desirable

Submit your CV

Title *
First Name*
Surname *
Email *
Contact No *
Your CV
Comments

Download the full Position Description