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Claims Handler - Health Claims Fill in the application form to apply for this opportunity..


Duties and responsibilities:

Main tasks:

  • Provide advice on making a claim and the processes involved
  • Process new insurance claims notifications
  • Collect accurate information and documents to proceed with a claim
  • Analyse a claim made by a policyholder to establish whether it satisfies the policy conditions
  • Guide policyholders on how to proceed with the claim
  • Identify reasons why full payment may not be made
  • Explain to policyholders when their claim is not covered
  • Ensure fair settlement of a valid claim
  • Ensure the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines
  • Handle any complaints associated with a claim
  • Adhere to legal requirements, industry regulations and customer quality standards set by the company.


Education, Qualification & Certification:

  • Minimum of secondary level of education
  • Preferably in hold of a Diploma in Insurance as per The Chartered Insurance Institute (UK) or close to the achievement of this level in the near future


Technical Knowledge & Skills:

  • Excellent interpersonal and customer service skills
  • Negotiation, questioning and decision-making skills
  • Communication skills and confidence when dealing with people, often in difficult circumstances
  • Active listening skills
  • The ability to work well under pressure
  • Commercial acumen
  • The ability to think strategically
  • Initiative and the ability to adapt quickly to different situations
  • Good numeracy and literacy
  • Discernment and the ability to assess a situation objectively
  • Attention to detail and sound report-writing skills.
  • Knowledge and experience of the insurance industry (minimum 3 years’ experience) in the areas related to personal lines products
  • Sound knowledge of Insurance principles
  • Strong IT skills – Word, Excel, PowerPoint
  • Energetic, positive and outgoing



  • Excellent verbal and written communication skills in Maltese and English


Previous Professional Experience :

  • Preference will be given to candidates with prior experience in health claims or underwriting or have a medical career background

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